About Us

The DCS2 Performance Advantage

We were built to maximize ROI

With over seventy years of combined experience in the collections industry, the DCS2 founding team understands that our company’s success is driven by our relentless focus on our client’s success.

That is why DCS2 can locate and recover assets that no one else can retrieve.  We take the hardest assignments and deliver consistently high ROI with speed and professionalism.

So what’s the secret? 

Great people. Strong culture.

The whole organization is on the same page: work hard, maximize results, delight clients.

The DCS2 Differential

  • History of Success

    The DCS2 founding team has a track record of achievement within the collection industry. The partners previously built DCS1 into the premier collection company in its domain with 700+ employees in CA, TX, and OR. The business was sold in 2004.

  • Balanced Growth

    We focus on balancing our structures, strategies and systems so ensure they complement the organization’s objectives, priorities, and growth.

  • Aligned Incentives

    We ensure our investigators are motivated with our high-energy office environment and competitive incentive based pay structure.

  • Frontline Leaders

    Our leaders are on the frontline working their own accounts and setting examples for their teams. We maintain a flat hierarchy for increased efficiency and effectiveness.

  • Expert Training

    We have a proven ability to rapidly bring our investigators up to speed. They are trained to be straight-forward and effective while ensuring they are also polite and courteous.

  • Best-In-Class Tech

    Our investigators have access to industry leading tools including RDN, LPR, IDI, and Clear, as well as proprietary in-house systems.

  • Strict Compliance

    All our investigators are CARS certified. We continuously monitor privacy law and maintain strict compliance procedures.

  • Inventory Mgmt.

    We provide an equal playing field for all our investigators to better manage results. We staff our headcount to ensure inventory is immediately put to work and is never put on the “shelf.”

Our advantage is our emphasis on leadership as opposed to management.

Management implies manipulation - control - bossing - ordering - telling people what to do.

Leadership says follow me - I will lead the way, show you how, and set the pace.

Our leaders are on the front line setting examples for their teams. They train, develop, and assist the investigators in doing their jobs. All our leaders are proven top producers and they handle their own inventory, which is part of their compensation. At DCS2 there are no executives. We are nearly all front line, hard workers.

DCS2 operates through Management by Objectives. We believe follow-up on results is the #1 motivator of people. Every DCS2 team and team member is held accountable for their actions, efforts and outcomes. We closely monitor performance while encouraging, expecting, and rewarding great results.

We do all of this for a singular reason - to provide our clients with the best performance possible.

We will do whatever it takes to earn our clients trust and respect, because at DCS2 our clients’ come first.

- James Tracey, Founder

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